Brisbane's #1 location for Costumes & Fancy Dress Phone: (07) 3889 8806

Terms & Conditions

Acme Costume Hire

Terms and conditions

 

Please read carefully

Checking goods

The buyer is responsible for inspecting the goods for faults and contacting us within 3 working days of receiving the goods.

 

 

Change of address

Acme Costume Hire cannot be held responsible for an incorrect address entered on your order. Check all information is correct before entering your order. 

 

 

Refunds and Returns

Returns must be in as new condition with all packaging and tags attached. Due to the nature of some products and health regulations, we are unable to exchange or refund on any underwear, contact lenses, masks, masquerade masks, wigs, eyelashes, teeth, ear rings and hosiery, beards and moe, facepaint and makeup, unless product is faulty, please choose carefully before purchasing these products.  It is recommended that all returns are sent via registered post, as we do not accept responsibility for lost items. Acme Costume Hire is happy to exchange or refund faulty item’s, provided the item and its packaging is in its original condition with original tags attached.

 

Shipping

We offer

Regular Post {flat rate}

 

It is always best to allow plenty of time for delivery if possible, as we do not guarantee delivery on time. We do our best.

 

Disclosure

Acme Costume Hire will not disclose any information from you to any third party without your consent.

 

Please note that the products on our website are all brand new items. No hire items are available on the website. All items on our website are also available to purchase in store.